Frequently Asked Questions (FAQ)

Ordering

1) Is MetroMix an authorized retailer?
Yes—MetroMix sells original brand-name lawn mowers and outdoor equipment, and orders include the documents needed for warranty support where applicable.

2) How do I place an order?
Choose your mower, click Add to Cart, then complete checkout; a confirmation email is sent after payment is successfully processed.

3) Can I cancel or change my order?
If your order hasn’t shipped yet, contact support immediately to request changes; once a shipment is in transit, changes may be limited.

4) What payment methods are accepted?
All available payment options (cards, wallets, etc.) are displayed at checkout.

Shipping & Delivery

5) Do you offer FREE U.S. shipping?
Yes—MetroMix offers free U.S. shipping on eligible items, and any exceptions (remote areas, special freight requirements) should appear on the product page or at checkout.​

6) How long does delivery take?
Delivery time depends on the model, destination, and carrier scheduling; tracking and/or delivery appointment details are sent as soon as they are available.

7) Do you ship to Alaska, Hawaii, or U.S. territories?
If supported, it will be shown at checkout; some large items may require a custom freight quote.

8) Will my mower arrive assembled?
Some units ship partially assembled for safe transport; certain products may be listed as assembled/inspected (follow the product page notes).

9) What should I do when my mower is delivered?
Inspect the packaging and unit immediately, take photos if anything looks damaged, and contact support the same day so the claim process can start.

Returns & Refunds

10) What is your return policy?
Returns depend on product type and condition (unused/unused fuel, original packaging, and timeframe); check MetroMix’s Refund/Return Policy page for exact rules.

11) Who pays for return shipping?
Return shipping depends on the reason for return and the product category; support will confirm eligibility and the process before anything is shipped back.

12) When will I receive my refund?
Refund timing depends on inspection and the payment method; once approved, refunds are typically processed back to the original payment method.

Warranty & Support

13) Do products include a manufacturer warranty?
Most brand-name mowers include a manufacturer warranty when purchased from an authorized seller; registration requirements vary by brand.​

14) How do warranty claims work?
Warranty service is typically handled through authorized service centers; MetroMix can help you locate the correct channel and prepare the details needed.​

15) What information do you need for parts/service help?
Provide your order number plus the mower model and serial number (usually found on the frame/label areas depending on model).​

Choosing the Right Mower

16) Which type is best: Zero Turn vs Riding vs Lawn Tractor?

• Zero Turn: fastest mowing and best maneuvering around obstacles.

• Riding mower / Lawn tractor: versatile for towing, attachments, and mixed terrain.​

17) What size deck do I need?
Smaller decks fit narrow gates and tighter landscaping; wider decks reduce mowing time on large open areas—choose based on obstacles and storage space.​

18) Which mower is best for hills?
Choose models designed for traction and stability on slopes, and always follow the manufacturer’s slope guidance for safe operation.​

19) Gas vs Electric: which should I buy?
Gas models often maximize runtime and power for heavy growth; electric models reduce noise and maintenance—best choice depends on acreage, cut frequency, and charging access.

Deals & Promotions

20) Do you run End‑of‑Year / Holiday deals?
Yes—MetroMix runs limited-time seasonal promotions (including End‑of‑Year events) with discounts that can change based on inventory and time remaining.

21) Can I combine discount codes?
Unless stated otherwise, most stores allow one promo code per order; checkout will show what’s applied.

Security & Account

22) Is checkout secure?
MetroMix uses secure checkout protections commonly used by e-commerce stores to safeguard customer payment information.​

23) I didn’t receive my order confirmation—what should I do?
Check spam/promotions folders, then contact support with your name and email used at checkout.