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Privacy Policy

Last Updated: December 22, 2025

At MetroMix, we understand that trust is the foundation of our relationship with you. We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.metromix.shop (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Billing address, shipping address, email address, and telephone number.

  • Financial Data: Payment details (credit card numbers are encrypted and processed by our secure payment gateway; we do not store full credit card numbers on our servers).

We refer to this automatically-collected information and order information collectively as “Personal Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you: Send delivery updates, warranty information, and support responses.

  • Screen for potential risk or fraud: We use IP addresses and billing data to detect fraudulent transactions to protect both you and our business.

  • Marketing (with your consent): Provide you with information or advertising relating to our products (e.g., new arrivals or exclusive offers).

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

  • E-commerce Platform: We use a secure third-party platform to power our online store.

  • Payment Processors: We use PCI-DSS compliant payment gateways (such as Stripe, PayPal, or Shop Pay) to securely process payments.

  • Shipping Partners: We share your name, address, and phone number with carriers (FedEx, UPS, Freight Carriers) strictly for the purpose of delivering your order.

  • Analytics: We use tools like Google Analytics to help us understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. SMS/MMS Mobile Marketing

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or via a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed a reasonable number per month. You can unsubscribe from further text messages by replying STOP.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for tax purposes and warranty validation.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. The Site is encrypted using Secure Socket Layer technology (SSL).

7. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

8. Your Rights

If you are a resident of certain territories (including the European Economic Area or California), you have specific rights regarding your personal information, including the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

9. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

MetroMix Privacy Officer Email: Contact@metromix.shop

Phone: +1 (970) 456-1957

Mailing Address: 282 E 64th Ave, Denver, CO 80221 USA